At FKY.LIFE, we want you to be completely satisfied with your purchase. Here’s how we handle refunds and returns:
- Standard Returns: If you’re not happy with your purchase for any reason, you can return the item(s) within 14 days of receiving your order. The item(s) must be unused, unwashed, and in the same condition as when you received them. Please contact us at [email protected] to initiate the return process.
- Damaged Products or Manufacturing Errors: In the rare event that you receive a damaged product or there’s a manufacturing error, we offer a free replacement or a full refund. Please notify us within 14 days of receiving your order and provide details of the issue. Contact our team at [email protected] for assistance.
- Refund Process: Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged product or manufacturing error.
- Exchanges: Unfortunately, we do not offer exchanges at this time. If you need a different size or style, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).
- Non-Returnable Items: Certain items, such as custom-made or personalized products, are not eligible for return unless they arrive damaged or defective.
- In case of a manufacturing error, we offer a free replacement or a refund if you contact us within 14 days of product delivery. Please include photos of the issue with the product.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]
Last updated: 08.05.2024